Statewide FCU

Message: Update. Miss Pam is such a sweetheart! She was very attentive and polite. she makes it all worth it. Please keep her! she listened and actually cared!

Message: Had a really tough phone call with an employee who seemed like she only wanted to argue with me instead of providing possible solutions and/or help. I called the bank back after ending my call with her, pretty bummed, to let management know we were going to have to go in a different direction for our loan, but Quonta Harris answered the phone and was an absolute delight. PTL! Quonta was eager to fix my issues with kindness and explained every step of the process clearly. Quonta was by far one of the most positive people I’ve ever had the pleasure of working with and I am so glad he picked up the phone today.

Message: I miss the old Statewide.. been with them since I was 15 or younger. I absolutely hate whatever had been changed. Lady at the window once asked me what the company did i work for because my deposits were so big. It was awkward. I remember getting my check deposited a day early now that rarely happens. The excuse was that my employer changed something. Had a deposit in libo because of whatever the ignorant excuse was. Never had that happen before. Got some information from one of the loan officers there about refinancing., completely wrong and Ms. Queeny had to clear all of that up and I absolutely adore her. Those new people are not my style with banking..

Message: I’ve had 4 loans with them well over 20k worth total. Never missed a payment or was late. When I needed a very small under 1, 000 loan they turned me down because of past medical bills I currently have payment plans on. The same medical bills were on there when they gave me 3 of the other loans. Very disappointed. I’ve been banking with them since 2014.. Pam at statewide called me and said it was a miscommunication. Great customer service as usual. Which is why I was so confused to begin with. Revised assignment of review.

Message: Had been happy with my Credit Union until I purchased GAP INS for a car loan. Car was totaled October 5, 2020. It is now 12/23/2020 and my Credit Union has not bothered to check up on this. I have personally called my credit unions insurance company and told twice to wait 10 more days for the payment to process. Today I asked my CU rep to call and find out what is taking so long. She was told to wait until the end of December for process to finish. Almost 90 days and we are still on waiting for a payoff. This is NOT acceptable. Our CU has a responsibility to deliver better service to their members.. Second issue: My daughter attempted to open an account with this CU. She was told she was unable to be seen until the following week. I know covid has put a damper on things but I find it odd that it would take an 8 day wait to be seen for this. She is now a Regions account holder as they saw her the day she called.. Shouldn't we expect better?.

Message: I have banked here my entire life and there is normally great service some of the tellers know me by name and I know theirs. recently I was waiting in a rather long line and when I got to the front and a teller opened up she closed her line. I thought that this only happened in tv shows and commercials, at any job I have been at if it was busy you waited to go on your break. Why is this only acceptable for bank employees. The customer comes first right?.